The Arizona Animal Welfare League (AAWL) – the largest and oldest no-kill shelter in Arizona – is seeking a Community Clinic Manager who plans, organizes, and directs all day-to-day activities of the Community Veterinary Clinic (CVC), including off-site mobile community clinics. This position is responsible for ensuring efficient clinic operations, strong client service, and effective delivery of accessible veterinary care to the community. They will play a key role in implementing organizational values and fostering a positive, inclusive workplace culture.
We are looking for a Community Clinic Manager who is a strong communicator who thrives on building collaborative teams. Key attributes include having a learning mindset, being solutions oriented, maintaining humility, and fostering positive and actionable feedback to staff. In addition, a successful Community Clinic Manager will have experience implementing strategic plans. The Community Clinic Manager directly supervises Community Veterinary Clinic receptionists and the Community Services Coordinator and handles all the recruitment and scheduling for a team.
The Community Clinic Manager reports to the Veterinary Services Senior Manager and works full-time. This is an exempt position. Department is staffed Saturdays from 7am to 6:00pm and varying vaccine events; while there is scheduling flexibility within those hours this is a 4 or 5 day per week position that does require Saturdays for vaccine clinic.
Responsibilities
· Plans and organizes all personnel activities for the Community Veterinary Clinic, including hiring, orientation, onboarding, training, scheduling, and coordinating quarterly performance reviews.
Collaborates with Shelter Manager on scheduling of technicians in public clinics
Provides direct supervision, coaching, and mentorship to CVC receptionists and the Community Animal Health Coordinator.
In consultation with Senior Manager, assists in setting and periodically reviewing salaries and benefits for assigned staff.
Ensures proper training, professional development, and team-building for community medicine staff and volunteers.
Works collaboratively with Senior Manager to actively participate in practice staff meetings and cross-departmental collaboration.
Oversees client service operations, addressing and resolving client concerns and escalating issues as appropriate.
Resolves interpersonal staff issues in a timely, professional, and solutions-focused manner.
Ensures proper procedures are in place for animal handling, disease control, and patient care in both clinic and mobile settings.
Ensures Standard Operating Procedures (SOPs) for community medicine and mobile clinics are followed and updated as needed.
Ensures community clinics and mobile units have proper working equipment and supplies and are compliant with all applicable regulations, safety standards, and codes.
Reviews clinic budgets and monthly financial statements; monitors expenditures related to community programs. Assists in inventory management and potentially controlled drug audits.
Ensures complete and accurate records for all community clinic patients, including consent forms, medical records, vaccination certificates, and go-home paperwork.
Supervises usage of practice management software (DaySmart) to ensure consistent, accurate entry of client and patient records.
Coordinates with internal departments and external partners to support community outreach programs, mobile clinics, and special initiatives.
Assists Senior manager in maintaining relationships with volunteers; collaborates on recruiting, training, and scheduling volunteers supporting the community clinics.
Other duties as assigned by management.
Qualifications
· At least three years of experience managing healthcare operations in a wide range of clinical settings (veterinary or human health). Demonstrated leadership and supervisory skills, including managing staff and budgets.
· Bilingual (English/Spanish) required. Ability to communicate effectively and establish rapport with clients in both languages in verbal and written formats.
· Veterinary Technician experience preferred but not required
· Experience developing and adhering to established policies, procedures, and protocols. Experience/understanding of full-service veterinary operations. Strong analytical, organizational, problem-solving, and conflict-resolution skills.
· Proficient in computer applications, including Outlook, Excel, MS Office Suite, PowerPoint, and databases.
· Ability to adapt to change and accept new duties within a fast-growing organization; and ability to work with diverse individuals within the organization and broader community.
Requirements
Requires prolonged sitting at a computer station with periodic standing and walking. Use of personal computers, phones, and general office equipment. May be required on occasion to help with animal handling, as necessary. Will be exposed to disinfectant solutions and subject to bites and scratches while handling animals of questionable temperament. Requires a normal range of hearing and eyesight to communicate with animals, the public, volunteers, and staff. Also requires flexibility to readily adapt to a fast-paced changing environment and the ability to work on weekends and holidays. Must be comfortable handling dogs and cats on a regular basis.
To Apply for This Position
Please submit a cover letter, resume and three professional references including their email, phone number and relationship to Practice Manager to Megan McWherter mmcwherter@aawl.org and in your subject line please reference “Community Clinic Manager” in your email. No phone calls or walk-ins, please.
Employment Details
AAWL offers compensation that is commensurate with experience and competitive with non-profit and animal welfare salaries. Benefits include 100% employer-paid medical insurance, employer-paid premiums for life insurance, generous paid vacation/sick time off, 12 paid holidays per year and an Employee Assistance Program (EAP).
